Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, and in its original packaging. Factory-sealed products must remain factory sealed, with the original seal and packaging intact and unaltered. You will also need your receipt or proof of purchase.

Opened or tampered-with trading card products are not eligible for return. This includes opened boxes, packs, promo packs, or any product whose original seal or packaging has been opened, removed, altered, or tampered with.

Because trading card contents are randomized, we cannot accept returns or provide refunds based on card pulls, rarity, duplicates, card selection, or dissatisfaction with the contents of an opened product.

To request a return, contact us at support@icanhaswaifus.com. If your return is accepted, we will provide instructions for where and how to return your order.

Customers are responsible for return shipping costs for standard returns. Items sent back without first requesting a return may not be accepted.

Damaged, Incorrect, or Defective Orders

Please inspect your order when it arrives. If your order arrives damaged, you receive the wrong item, or there is another problem with your order, contact us as soon as possible at support@icanhaswaifus.com so we can evaluate the issue and make it right.

Please keep the product, original packaging, shipping materials, and shipping label until the issue has been resolved. We may request photographs of the item, packaging, and shipping materials to document damage or other problems.

Cancellations

Orders may be canceled through our available cancellation process within 1 hour of purchase, provided the order has not already been fulfilled.

After the 1-hour cancellation window has passed, you may contact us to request a cancellation. However, we cannot guarantee that an order can be canceled once processing has begun.

Final Sale Items

Products specifically identified as Final Sale cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards are not returnable.

Exchanges

We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a separate order for the item you would prefer.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are not refundable for standard returns unless required by applicable law or the return is the result of an error on our part.

European Union Returns

If merchandise is shipped to the European Union, applicable consumer cancellation and return rights may apply, including statutory cooling-off rights where required by law. Nothing in this policy limits consumer rights that cannot legally be waived.